The British High Commission has said it would now charge for email enquiries by visa customers outside the UK as from June 1.
The high commission made this known in a brief report on changes to UK Visas & Immigration customer care operations made available by the Media Officer, Joseph Abuku, in Abuja.
“Effective today (June 1), email enquiries by visa customers from overseas will attract a fee.
“How you contact UK Visas and Immigration is changing.
“From 1 June, all customer enquiries will be handled by a new commercial partner Sitel UK. The new contract will see a number of changes for customers,” he said.
The statement said the number of languages offered by tr high commission has been reduced to eight including English, and a fee of £5.48 for customers who contacted the UK Visas and Immigration by email.
“You will need to pay using a credit or debit card for contacting us by email.
“The charge includes the first email enquiry you send and any follow-up emails to and from the contact centre relating to the same enquiry.
“The way you pay to use the telephone service will remain the same using a credit or debit card.
“If you do not have access to a credit or debit card, you may choose to use a trusted 3rd party such as an agent or sponsor.”
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